1. Introduction
FillSlots ("we," "our," or "us") operates the FillSlots platform, which helps appointment-based businesses fill cancelled slots by notifying waitlisted clients via SMS. This Privacy Policy explains how we collect, use, and protect your personal information.
2. Information We Collect
We collect the following information:
- Account information: Name, email address, and password when you create a business account.
- Business information: Business name, phone number, address, and industry.
- Waitlist member information: Name, phone number, and optionally email address of individuals who join a business's waitlist.
- SMS message data: Content of text messages sent and received through our platform, message timestamps, and delivery status.
- Usage data: How you interact with our platform, including pages visited and features used.
3. How We Use Your Information
We use collected information to:
- Send SMS notifications about available appointment slots to waitlisted members.
- Process responses to slot availability messages (YES/NO/STOP).
- Manage waitlist membership and opt-in/opt-out preferences.
- Provide, maintain, and improve our platform.
- Communicate with business account holders about their account and our services.
4. SMS Messaging Terms
- Waitlist members receive SMS messages only after providing their phone number and consenting to receive notifications.
- Message frequency varies based on appointment availability. Typically 1-5 messages per month.
- Message and data rates may apply depending on your mobile carrier and plan.
- You can opt out at any time by replying STOP to any message.
- For help, reply HELP to any message or contact us at the email below.
5. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We share data only with:
- Twilio: Our SMS service provider, which processes text messages on our behalf.
- The business you joined: Your name and phone number are visible to the business whose waitlist you joined.
- Legal requirements: When required by law, regulation, or legal process.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure password hashing, and access controls. However, no method of electronic transmission or storage is 100% secure.
7. Data Retention
We retain your information for as long as your account or waitlist membership is active. If you opt out or request deletion, we will remove your personal information within 30 days, except where retention is required by law.
8. Your Rights
You have the right to:
- Opt out of SMS notifications at any time by replying STOP.
- Request access to the personal information we hold about you.
- Request correction or deletion of your personal information.
- Withdraw consent for data processing at any time.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: privacy@fillslots.com